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Terms of Service

1. Customer Support Channels

We offer the following customer support channels:
 

2. Response Times

 

As a firm our goal is to respond to customer inquiries promptly. Following shall be the response times for the same.

  • Emails: Within 48 Hours during business hours.

  • Phone Calls: Answered within 10 Minutes during business hours.

  • Live Chat: Instant or within 5 Minutes.

  • Help Center/FAQs: Available 24/7 for self-service.

3. Business Hours

  • Our customer support team is available during the following business hours: 10:30 AM - 5:30 PM.

 

4. Support Team Responsibilities

Our support team is dedicated to:

  • Assisting Educational Instiitues with platform usage, listings, and lead generation. 

  • Helping users, including parents and students, find relevant educational institutions. 

  • Providing accurate and helpful information. 

  • Managing job posting inquiries and listings. 

  •  Escalating complex issues to the appropriate department.
     

5. Customer Data Privacy

  • We are committed to protecting customer data. All customer information is kept confidential and used only for the purpose of providing support. Read our Privacy Policy for more details

 

6. Handling Complaints and Feedback

  • We encourage customers to provide feedback and address any complaints promptly.

  • We take all feedback seriously and use it to improve our platform and services.

  • Feel free to reach out to us with any feedback at hello@utbearlyyears.com

7. Escalation Process

  • In case an issue cannot be resolved by the support team, there is an escalation process in place to involve senior team members or management. Feel free to directly mail us at support@utbearlyyears.com

8. Training and Development

  • We invest in continuous training and development of our support team to ensure they have the knowledge and skills to assist schools and users effectively.

 

9. Frequently Asked Questions (FAQs)

  • We maintain an up-to-date knowledge base and FAQs to empower schools and users to find answers to common questions on their own.

10. Customer Satisfaction Surveys

  • We periodically send customer satisfaction surveys to gather feedback and improve our support services.

11. Compliance with Regulations

  • We adhere to all relevant regulations and industry standards regarding customer support, data protection, and educational services.

12. Continual Improvement

  • We are committed to continually improving our customer support policies and procedures to better serve schools and users and enhance the educational experience.

 

13. Conclusion

  • We are dedicated to providing exceptional customer support to educational institutions, parents, and students, and ensuring a positive experience on UTB Early Years.

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